🚨 Emergency Situations

What should I do if my car is stolen?

If you have the TrackPro GPS SIM, Data & Emergency Response Package:

  • Open the  TrackPro GPS app to check your vehicle’s live location.
  • Call our 24/7 Security Control Room immediately.
  • Our team will verify the theft, track your vehicle, and provide live location access to law enforcement.
  • The police will use our tracking system to assist in recovering your vehicle.

If you do not have the Emergency Response Package, report the theft to the police and provide location updates manually via the app.

What should I do if I’m in a car accident?

  • Ensure safety first: If possible, move your vehicle to a safe location to avoid further hazards.
  • Call 000 (Emergency Services) immediately if anyone is injured or if the accident is blocking traffic.
  • Use the Trackpro GPS app to check your exact GPS coordinates and share the location data with emergency services.
  • Gather accident details: Collect vehicle information, driver details, insurance details, and witness accounts.
  • Take photos of the accident scene, including vehicle damage and road conditions, to assist with insurance claims.

By using real-time location tracking, Trackpro GPS ensures emergency responders reach you quickly, even in unfamiliar areas.

⚙️ Service & Technology

What types of vehicles can Trackpro GPS track?

Our GPS trackers are designed for cars, boats, jet skis, and motorbikes. Our S204G mini wireless magnetic tracker can be used to track luggage, toolboxes, containers and so much more..Contact our support team if you need tracking for another type of asset.

How does installation work?

  • Plug-and-Play Devices (OBD Port): Installs in less than a minute – just plug it in.
  • Hardwired Devices (Battery Connection): Requires up to 20 minutes for installation.
  • Advanced Features (Remote Engine Cut-Off): Requires professional installation.

Do I have to use the TrackPro GPS SIM?

No, but only our TrackPro GPS SIM & Data Package provides access to:
✅ 24/7 Security Control Room & emergency response.
✅ Hassle-free tracking – no need to manage data top-ups.
✅ Real-time tracking updates every 10 seconds.

If you use your own SIM, you are responsible for ensuring adequate data coverage.

Can I buy the SIM & Data Package on its own?

No, theSIM & Data Package is only available with a TrackPro GPS tracker.

Do I have to complete the full installation on the TR22 to use all functions?

No.Basic tracking works without full installation, but advanced features like remote engine cut-offrequire proper wiring.

Can I install these devices myself, or do I need technical training?

✅Most devices are easy to install, with plug-and-play or basic battery connection options.
❌Advanced features (like remote engine disabling) may require professional installation.

Can I have more than one device on my profile?

Yes! You can track multiple vehicles from a single TrackPro GPS account.

Can my family all use the same app?

Yes! Multiple family members can log in and track the same vehicle with thesame TrackPro GPS account.

Does TrackPro GPS guarantee the recovery of my vehicle?

While we work closely with law enforcement and provide real-time tracking, we cannot guarantee full recovery. However, our Emergency Response Package significantly increases the chances of retrieval.

Why am I getting a low battery notification?

A low battery notification means your vehicle’s battery voltage is dropping. Possible causes:

  • Your car hasn’t been driven for an extended period.
  • Your battery is old and may need replacing.
  • Your vehicle has an electrical drain from lights or accessories.

💡 Solution: Start and drive your car or have your battery tested.

🛠️ General Information

What is TrackPro GPS ?

TrackPro GPS is Australia’s leading vehicle security and tracking solution, providing GPS tracking for cars, boats, jet skis, and motorbikes. With real-time monitoring, instant alerts, and emergency response integration, we deliver unmatched protection and peace of mind.

How do I sign up for TrackPro GPS?

You can sign up via our official website or contact our customer support team. Upon signing up, you must acknowledge and agree to our terms and conditions.

How can I contact TrackPro GPS?

Our support team is available via ourContact Page ,email, or phone

Is my personal data secure?

Yes, your location and personal data are private and encrypted:

  • Only you can access your location via the Guardian Assist app.
  • Our Security Control Room only accesses your location during emergencies.
  • We do not sell or share your information with third parties.

💰 Pricing & Plans

What pricing plans do you offer?

Our plans are flexible to suit different needs:

  • Monthly Plan: Best for short-term use.
  • Annual Plan: Cost-effective for long-term tracking.
  • 3-Year & 5-Year Plans: Best value with discounted rates and lifetime device warranty.

Customer Support and Satisfaction

How does TrackPro GPS ensure customer satisfaction?

We prioritize exceptional customer support, continuous improvement based on feedback, proactive communication, and personalization of our services to meet individual needs.

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