FAQ's

⚙️ Service & Technology

What types of vehicles can Trackpro GPS track?

Our GPS trackers are designed for cars, trucks, trailers, boats, jet skis, caravans, motorbikes, etc.

How does installation work?

  • OBD Tracker (Plug & Play): Installs in less than a minute – just plug it in the vehicle's OBD port.
  • TP10G Hard-wired Tracker: Requires up to 20 minutes for installation. Need to connect 3 wires (red +, black - and orange for ignition). The tracker is hidden underneath the vehicle dashboard. No one will know that the tracker is installed.
  • Advanced Features (Remote Engine Cut-Off): Our hard-wired tracker comes with an engine cut-off relay whereby you can turn of the engine of your vehicle remotely from where in the world. Requires professional installation.
  • S20 Pro Wireless Magnetic Tracker - Installs in less than a minute. Just hide it anywhere in the vehicle as it has a very stong magnet.

Do I need to buy a SIM card?

No, all our GPS trackers comes with a built-in sim card, ready to go. You will get instant access to:
✅ 24/7 App and Web portal.
✅ Hassle-free live tracking – no need to manage data top-ups.
✅ Real-time tracking updates every 10 seconds.

✅ Alerts & Notifications – get instant alerts and notifications for geo-fence, overspeed, power tamper, dangerous driving, etc.

Can I buy the SIM & Data Package on its own?

No, the SIM & Data Package is only available with a Trackpro GPS tracker.

Do I have to complete the full installation on the TP10G Hardwired tracker to use all functions?

No. Standard tracking works without full installation, but advanced features like remote engine cut-off require professional wiring.

Can I install these devices myself, or do I need technical training?

✅Most devices are easy to install, with plug-and-play or basic battery connection options.
❌Advanced features (like remote engine disabling) may require professional installation.

Can I have more than one device on my profile?

Yes! You can track multiple vehicles from a single Trackpro GPS account.

Can my family all use the same app?

Yes! Multiple family members can log in and track the same vehicle with the same Trackpro GPS account.

Does Trackpro GPS guarantee the recovery of my vehicle?

While we work closely with law enforcement and provide real-time tracking, we cannot guarantee full recovery. However, just by installing a GPS tracker, you would have significantly increased the chances of retrieval.

Will the Trackpro GPS tracker drain my vehicle battery if not driven for a while?

No, the Trackpro GPS tracker will not drain your vehicle battery. Our GPS trackers are designed to automatically go on sleep mode if vehicle is not driven for a while in order to save vehicle battery discharge.

🛠️ General Information

What is Trackpro GPS ?

Trackpro GPS is Australia’s leading vehicle security and tracking solution, providing GPS tracking for cars, boats, jet skis, and motorbikes. With real-time monitoring, instant alerts, app and web platform, we deliver complete fleet management and peace of mind.

How do I sign up for Trackpro GPS?

Simply buy the tracker first from our website and we will get in touch with you. Alternatively, you can email us on support@trackprogps.com.au or send us an sms or Whatsapp to 0413813306

How can I contact Trackpro GPS?

You can email us on support@trackprogps.com.au or call/sms/Whatsapp to 0413813306

Is my personal data secure?

Yes, your location and personal data are private and encrypted:

  • We do not sell or share your information with third parties.

💰 Pricing & Plans

What pricing plans do you offer?

Our plans are flexible to suit different needs:

  • Monthly Plan: Best for short-term use.
  • Annual Plan: Cost-effective for long-term tracking.
  • All business customers with 5 or more vehicles are billed monthly at $10/month/vehicle.

Customer Support and Satisfaction

How does Trackpro GPS ensure customer satisfaction?

We prioritize exceptional customer support, continuous improvement based on feedback, proactive communication, and personalization of our services to meet individual needs.

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